Knowledge + Documentation + AI

All at Enterprise Scale

Governed. Discoverable. AI-Ready.

Over seven years I have designed and implemented enterprise knowledge programs across Salesforce and Confluence. I have built documentation infrastructure from the ground up for a Fortune 500 retailer, and developed AI governance frameworks for healthcare environments where compliance failures mean real consequences.

My approach is grounded in KCS methodology, knowledge governance, taxonomy, Document Development Lifecycle, content lifecycle management, and cross-functional work. My experience spans several verticals including SaaS, End-User Support, and CMS.

I am a Knowledge Management professional with deep Technical Authoring capabilities.

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Testimonials

“I started working with Matthew while he was still an intern at O'Reilly Auto Parts and watched him complete his internship successfully and be offered a full time role at that same company. I worked alongside Matthew to ensure that the documentation surrounding signals was accurate and any APIs reflected the correct information for end-users. He is a hardworking, knowledgeable and determined coworker that would be an asset to any company.”

-DAKOTA W., TECHNICAL SOLUTIONS ARCHITECT

O’REILLY AUTO PARTS

“Matthew’s documentation is tailored to the audience he is documenting for and he can easily scale up or down the technicality of what he is working on. If I ever need an incredibly detailed document with technical precision or something high level for stakeholders, I know I can always go to Matthew.”

-ELISE O'BANION, PRODUCT ANALYST & OWNER

O’REILLY AUTO PARTS

Let’s Talk Shop

Interested in collaborating? Send me a message and I’ll get back to you shortly. You may also contact me via direct email, phone, or text!

Email: matthew@matthewtaylor-writer.com
Phone: (406) 529-5627